PRACTICE TRANSFORMATIONS

This psychology practice opened in early 2023 with a calm, considered atmosphere. Purpose-built to support clients with complex mental health needs, it offers a personalised, high-quality experience rooted in clinical depth and care.

The practice owner encountered early challenges that are common among new private practice founders:

→ Attracting experienced clinicians in a competitive market
→ Generating consistent new client referrals
→ Training admin staff with no psychology background
→ Navigating leadership from a reactive, trial-and-error approach

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Disco Rodeo Consulting came on board in mid-2024 to provide targeted support - blending strategic systems with practical training and leadership clarity. Over the next 12 months, we worked behind the scenes to build calm, confidence, and long-term sustainability.

Together, we’ve:
→ Delivered bespoke admin training for three new admin team members from non-psych backgrounds
→ Improved intake workflows and reduced admin error rates
→ Streamlined backend systems and designed SOPs across all operations
→ Reduced cancellations and no-shows with tighter triage and follow-up
→ Clarified team boundaries and refined leadership responsibilities
→ Recruited and onboarded a new practice manager
→ Strengthened referral strategy with clearer positioning and messaging
And so much more! 

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RESULTS 
200.6% increase in revenue in 12 months
132% increase in total appointments
Consistent growth in new client leads across every month
Decreased admin burden while improving internal confidence and clarity
Built a sought-after brand known for professional care and purpose-led growth within the community.

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From reactive leadership to strategic direction, this practice owner has stepped fully into their role - creating a values-aligned, high-performing practice with systems to match the next stage of growth.

This women’s health psychology practice has become known for its calm, connected, and evidence-informed approach, supporting women through key life transitions and complex mental health presentations.

Following a period of rapid growth and consistently full caseloads, the director recognised a need for clearer structure, sustainable systems, and confident leadership to support the next stage of expansion.

The practice owner faced familiar challenges seen in many growing psychology clinics:
→ Carrying the full weight of leadership while maintaining a full client load
→ Navigating growth without clear systems or support
→ Juggling team communication, client flow, and diary balance
→ Feeling ready to expand, but uncertain how to scale sustainably

Disco Rodeo Consulting began working with the practice in mid-2025, focusing on strengthening structure, systems, and leadership foundations to match the practice’s momentum.

In the coming months, we supported the practice to blend practical systems with strategic planning, creating a framework for calm, sustainable growth.

Together, we’ve:
→ Recruited and onboarded a high-performing practice manager to bring structure and accountability across daily operations
→ Streamlined intake, inbox, and referral workflows with clear SOPs and communication protocols
→ Built client allocation systems to fill new clinicians diaries efficiently while maintaining quality and fit
→ Reviewed and realigned fee structures and room-rental agreements to reflect value and demand
→ Clarified leadership boundaries and created consistent time for admin and CEO focus
→ Mapped a clear second-site expansion pathway with financial modelling and risk planning

RESULTS
→ Increased overall service revenue by approximately 25% through aligned fee and room-rental adjustments
→ Consistently full caseloads across all clinicians
→ Admin efficiency improved by approximately 40%, reducing director workload by 6–8 hours each week
→ Sustained waitlist through consistent new enquiries and improved referral management
→ Clear operational pathway for multi-site expansion planned for early 2026
→ Strengthened leadership confidence and decision-making clarity
From reactive leadership to calm, considered direction, this practice owner has built a business that feels as balanced as the care it provides, grounded in clarity, structure, and sustainable growth.

Results are based on one client’s individual experience and are not guaranteed. Practice names and identifying details have been withheld to protect client confidentiality.